The Scheduler is an organized, computer-savvy friend who compiles a master tracking spreadsheet that contains volunteer names, emails, phone numbers, tasks chosen and other useful information. This spreadsheet will be used by the patient, CarePartner, spouse and other coordinators to contact and manage at-home Brigade volunteers. Email should be used if possible for sending the request letter and for wish-list returns. If neither the patient or the CarePartner is comfortable drafting the request letter itself, the communicator can support them on these tasks.
THE SCHEDULER'S TASKS:
- Compiles a helper list spread sheet, from the wish list email replies, listing each volunteer’s name, phone, email, what they volunteered to do, specific times and dates they offered, and any restrictions mentioned.
- Creates a document of the list that the patient/CarePartner can print out and post for use by the patient at home, especially for patients living alone. List emergency errand/neighbors numbers at the top in case the patient has an emergency request.
- Include in each helper list the level of access the patient has requested that each volunteer have. If the response for some tasks is large (e.g. meals, drivers, etc.) the list should be sortable by specific categories, so each Brigade coordinator can use it to easily manage their own specific task volunteers. The CarePartner after working with the patient to note the level of access the patient wants each different volunteer to have include that on lists use be coordinators .
- Complete and distribute the helper list so each specific Brigade coordinator can use their own calendars and any tracking systems they choose to manage their team.
If the patient’s medical journey is long or complex, periodic revisions will likely be needed to the helper list and to the patient’s wish list. These revisions should be coordinated with the patient, CarePartner and Scheduler as needed, and updates sent out to coordinators.